FAQ
WHAT SETS MINDFUL PET CARE APART FROM OTHER PET SERVICES?
My Promise to You. What truly sets Mindful Pet Care apart is the genuine care that emanates from my heart. I'm not just using words to land a job; my compassion is heartfelt and sincere. Your furry companions are like family, and I deeply understand the bond you share with them. This isn't about making promises; it's about the inherent kindness and concern that define who I am. Your pets' well-being matters to me on a personal level. I don't just pledge to excel; I promise to act with honesty. Doing what's right is a part of my nature, and I'll consistently go above and beyond to ensure your pets receive exceptional attention, care, and the pawsitive vibes they deserve.
HOW DO I GET STARTED WITH MINDFUL PET CARE?
The first thing you need to do is call or contact Angela at Mindful Pet Care to book a Free Meet and Greet.
Please fill out the form on our BOOK NOW page.
WHAT IS YOUR CANCELATION POLICY?
Dog Walks and Pet Sits: If you need to cancel or reschedule a walk, we offer NO-cost options as long as you provide us with at least TWELVE (12) HOURS NOTICE before the scheduled walk. For example, if you have a walk scheduled for 7 AM, kindly get in touch with us by 7 PM on the evening prior to the walk. This consideration enables us to manage our schedule effectively and provide the best service to you and your furry companion. Late cancellations can disrupt our carefully planned schedule and the commitment we have to providing excellent service. Therefore, in cases where unforeseen circumstances lead to a cancellation within twelve hours of a scheduled walk, the walk will be charged at its appropriate rate.
Overnight Pet Sits: NO FEE if cancelled more than 14 days before scheduled services. 50% cancellation fee if cancelled 7 days to 48 hours before scheduled services. 100% cancellation fee if cancelled less than 48 hours before scheduled services.
Your cooperation and understanding are invaluable to us as we strive to offer exceptional pet care. Thank you for entrusting Mindful Pet Care with your furry friend's well-being.
DO YOU OFFER A REFERRAL DISCOUNT?
Yes! We believes the best way to grow our business is through word-of-mouth referrals from happy clients. Here’s how Referral Rewards works: Each time you refer Mindful Pet Care to a new client who schedules services, we give YOU a credit for a FREE 30-minute walk. Not a dog person? Don’t worry, we’ll add a credit to your account which can be applied for pet sitting, too! The best news? Referral Rewards are unlimited. Refer as many folks as you’d like and we’ll reward you for them all. Thank you for spreading the word!
WILL THE SAME PERSON COME EVERY VISIT?
Absolutely! I will be the primary Dog Walker and Pet Sitter each visit. At Mindful Pet Care we value the essence of forming a deep bond with your furry friends. Having a consistent and dedicated caregiver ensures your pets receive personalized attention and care. In the rare event of an emergency, a backup walker will take my place. Your pet's comfort and companionship matter, and I'm committed to providing both.
DO YOU WORK IN ALL WEATHER CONDITIONS?
YES! I work in all weather conditions. Rain or Shine. However, I do not walk dogs on really hot days between the hours of 11am-6pm on hot concrete. We make adjustments to play in the yard instead so they still get the exercise and stimulation they need.
HOW IS PAYMENT HANDLED?
Payments are simple and hassle-free through the Time to Pet portal. Every Sunday, you'll receive an email reminder with your invoice details, and on Monday, your payment will be processed automatically using the credit card on file.
WHAT KIND OF ANIMALS DO YOU CARE FOR?
I have experience caring for dogs, cats, birds, chickens, fish, rabbits, goats, hamsters, rats, pigs, ferrets, birds and many other species. So long as your pets do not pose a danger, we’d love to meet them.
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DO YOU OFFER BOARDING OR IN-HOME PET SITTING?
I don’t offer boarding services. All overnight visits are done in the comfort of your home. My focus is on in-home pet sitting, which allows your pets to stay in their familiar environment and maintain their usual routine while you’re away. My goal is to match your schedule as closely as possible, ensuring your pets stay happy, relaxed, and stress-free—plus, there’s plenty of time for cuddles!
HOW DO YOU HANDLE ACCESS TO THE RESIDENCE?
Mindful Pet Care strives to keep as few keys as possible in our possession. For that reason, We do not take possession of client keys. We work with clients to find the best ‘keyless’ solution for their home.
Our policy entails the following options:
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Installation of a lockbox at your residence
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Usage of a secure, coded garage door entry
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Utilization of a coded digital door lock
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Facilitation of key check-out through your building manager or concierge
If you don't currently have a lockbox and are unable to purchase one, we have you covered. You can opt for our lockbox service for a one-time fee of $20. This charge will be conveniently included in your initial invoice. Your security is our priority, and we're dedicated to ensuring a secure experience for you and your pets.
HOW DO I SCHEDULE SERVICES? CAN I REQUEST A CERTAIN TIME?
Scheduling is easy through the Time to Pet client portal, which keeps all your pet’s details, care instructions, contact info, and household notes in one place. You can also manage invoices, update payment preferences, and more. The portal allows you to schedule services and update your information. While services are provided within a service window, I’ll do my best to arrive as close to your preferred time as possible, though I can’t guarantee an exact time.
WHAT HAPPENS IF MY PET BECOMES ILL OR INJURED WHILE I'M AWAY?
If your pet becomes ill or injured while in my care, I’ll promptly assess their condition and reach out to you to discuss next steps. If you're unavailable, I will follow the veterinary care protocols listed in your client portal. I will always contact your preferred vet first, and if they’re unavailable, I will seek the next best option for your pet’s care. Your pet’s well-being is my priority, and I’ll keep you updated throughout the process.
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